Airline complaints ‘on the rise’

July 23, 2009

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BBC reports

Complaints from customers about the airline industry have risen by 11% in a year, a consumer support group says.

So is everything really bad when it comes to customer service in the airline industry? Well no…

It accepted that complaints came from a “tiny” minority of passengers.

Companies should not ignore complaints but often they rise to the top of the agenda as people are more likely to complain then to praise. Likewise it is important to deal with them, as people not happy with a service will often tell ten other people about it, while people who had good service often tell only one person. Says more about society than the level of customer service though.

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‘Pre-pay’ holiday money

July 18, 2009

Useful video from BBC on ‘pre-pay’ holiday money.