BBC reports on criticism of Vodafone about recent “hidden” price rises.
The National Consumer Council (NCC) has criticised Vodafone for increasing mobile phonecall costs without telling its customers.
Vodafone plans to raise minimum call charges by 25%.
But a letter inserted into July’s bills stated the new price list but failed to mention they were going up.
So have Vodafone hidden these price rises? They certainly didn’t mention them, which when you consider the ease of switching phone providers means that customers are more fickle now than five years ago.
Problem with hiding such price rises is when people find out and the resulting bad publicity. Marketing through that can be challenging.
August 17, 2008 at 11:23 am |
Vodafone hides prices?
Doesn’t surprise me.
In a short time I have mobilised 400 unsatisfied Vodafone customers to file a claim against Vodafone for refusing us to meter data usage for mobile phone and internet.
You can read the story at http://www.stopvodafone.com/vodafone-complaints/.
There, I welcome new comments that descibe Vodafone practices to cheat on her customers.